Spa Policies

Cancellation Policy

The time you schedule is reserved for your exclusive use. When appointments are missed or cancelled without sufficient notice, we’re often unable to fill the vacancy, causing substantial financial impact to the business. No shows and last minute cancellations create not only revenue loss, but also a missed opportunity for another client to occupy that time slot.

Should you need to cancel or reschedule your appointment with us, we require 24 hours notice. Cancellations with less than 24 hours notice will result in a charge equal to 50% of the scheduled services. A missed appointment, i.e. “No Show”, will result in a charge equal to 100% of the scheduled services.  All cancellations must be made through Guest Services at 805-646-7600.

Group party cancellations must provide 14 days notice to cancel their reservations.  Cancellations with less than 14 days notice will result in a charge equal to 50% of the scheduled services.  Missed group appointments, i.e “No Shows”, will result in a charge equal to 100% of the scheduled services.

Late Arrivals

Failure to arrive on time for your appointment will result in its alteration and will lessen its effectiveness. Please ensure to arrive promptly as we do not extend service times or issue refunds for late arrivals. Arriving more than 15 minutes late may result in cancellation of your appointment and the application of a cancellation fee up to 100% of the service price. We recommend that you arrive 15 minutes before your scheduled appointment time.

Group Party & Spa Package Policies

To ensure that your services start on time, please arrive at the spa 15 minutes before appointment start time.  We ask that everyone silence their cell phones and use their “spa voices” so not to disturb other guests.  If you are having multiple appointments we recommend bringing a pair of slip on shoes to make the transition from room to room more comfortable.  Robes, hot tea and light snacks will be provided.  An 18% gratuity will be added to all spa services.

A 14 day notice is required to cancel reservations for group parties and spa packages.  Each individual in the party is responsible to cancel their own individual services and all cancellations must be made through Guest Services at 805-646-7600.  Cancellations with less than 14 days notice will result in a charge equal to 50% of their scheduled services and “No Shows” will result in a charge equal to 100% of their scheduled services.

Returns & Exchange

Product Refund/Exchange: It is our pleasure to provide you with a refund or exchange within 14 days of purchase if the product is accompanied by the original receipt and remains sealed, unopened and unused.

No Service Refunds: To ensure you receive the most favorable outcome, our professionals perform thorough consultations that require your participation and honest feedback. All service sales are final. Should your outcome not match your expectations please contact Guest Services.

Right to Refuse Service

For your safety, comfort and satisfaction, Body Essentials of Ojai reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure you have a great experience at our spa and leave happy with the work we do. Please trust the judgement of our trained professionals.

Duty To Inform

Successful service execution requires your full disclosure on client intake forms and during all pre-service consultations. Body Essentials of Ojai will not assume responsibility for any adverse reactions to services rendered when a guest has failed to inform us of contraindicating conditions.

Children

Body Essentials of Ojai provides guests with a calm, relaxing atmosphere. It is not a safe or suitable environment for children. Clients must make childcare arrangements prior to visiting as children are not permitted in the spa. Clients who arrive with children will be required to reschedule as there are no exceptions to this policy.

Cell Phones

For the comfort of all guests, we ask that your cell phones be silenced or powered off upon arrival.